About Us

Executing on human factors and usability engineering

At HFS, our mission is to enhance healthcare technology and product design through expert human factors and usability engineering services. We are dedicated to ensuring that every product we work on is user-centered, intuitive, and effective, ultimately improving patient outcomes and user satisfaction. By bridging the gap between technology and the end-user, we strive to create solutions that empower healthcare professionals and patients alike.

About Reggie Moore

director & advisor

  • Early in his career, he became an ASQ Certified Quality Engineer, which honed the ability to integrate safety and quality into system development. Over the years, he has leveraged these expertises, alongside a psychology background, to help organizations minimize user error and enhance user experience across diverse therapeutic areas.

    In addition to technical expertise, Reggie brings a strong foundation in technical writing. His experience spans developing clear, comprehensive technical documentation and usability documentation that bridge the gap between complex technology and end-users. This unique combination of skills has allowed him to effectively translate intricate systems into accessible, actionable guidance for medical device and pharmaceutical teams.

    With over a decade of experience, Reggie remains driven by the opportunity to contribute to safer and more effective healthcare solutions, ensuring that user needs and safety are at the forefront of innovation.

Here is a short list of technologies that have benefited from my services:

  • Needle-based Injection Systems (PFS's & AI's)

  • Surgical Robotic Systems

  • On Body Injectors 

  • Implantable Pulse Generators (IPG's) 

  • Intrauterine Device/Systems (IUD's & IUS's)

  • Ventricular assist devices

  • Cardiac 3D Mapping Systems, and many more

While the regulatory industry can be complex and cumbersome, my goal is to design products that are safer for both users and patients while providing regulatory bodies with robust evidence of safe use of medical technologies.

Our Trusted
Network of Experts

At HFS, we deliver exceptional results by partnering with top professionals in the health technology space. Each expert in our network is carefully selected for their proven track record and specialized expertise.

Our flexible approach ensures we match the right talent to each project's unique needs, guaranteeing innovative and impactful solutions. With a commitment to excellence and decades of combined experience, we’re able to provide our clients with world-class expertise and deliver innovative, impactful solutions in the ever-evolving health technology landscape.

Our trusted team includes specialists in:

  • Product Labeling: Experts in creating clear, user-friendly instructions for use, including graphical labeling design that ensures compliance and usability.

  • Study Moderation: Professional moderators with extensive experience in conducting usability studies that yield actionable insights.

  • Risk Management: Specialists with deep experience in identifying and analyzing potential use errors, evaluating use scenarios, and developing strategies to reduce and mitigate user error, ensuring safe and effective device interactions.

  • Recruiting: Seasoned recruiters skilled in sourcing diverse and representative participant groups for robust and reliable testing.

  • HealthCare Professionals: Nurses (RN’s, CRNA’s, NP’s) Physicians, Surgeons, Psychiatrists, and more.

Meet the Team

  • Diego Salgues

    SENIOR HUMAN FACTORS ENGINEER

    With 5+ years in the medical device industry, Diego specializes in usability testing and regulatory compliance, helping ensure safe, effective, and user-friendly products.

  • Elena Oakafor

    SR. MANAGER – HUMAN FACTORS ENGINEER

    Drawing on over a decade in the medical device field, Elana guides our team in shaping usability strategies that blend regulatory rigor with meaningful user experiences.

  • Lia Nicole

    EXECUTUVE ADMINISTRATOR / PROGRAM MANAGER

    Lia is the organizational heartbeat of our firm, bringing 7 years of experience to keeping projects, people, and details running seamlessly.

  • Brie Kelsey

    SENIOR HUMAN FACTORS ENGINEER

    With years in the combination product world, Brie knows how to turn complicated tech into products people actually want to use. She’s passionate about making devices safer, smarter, and friendlier for patients and clinicians alike.